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We create Powerful solutions
that go beyond it's function.

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What we Offer in Help Desk Support

  • 24/7 Availability & Support
  • System Software & Application Support, E-mail Configuration & Support, Internet Connectivity Issues

  • Business Application Support, Hardware & Software Configurations & Upgrades, Security System Services & Support

Help Desk Support Services

The desk side team (sometimes known as "desktop support") is responsible for issues related to desktops, laptops, and peripherals, such as personal digital assistants. The help desk assigns the desktop team the second-level desk side issues that the first level was not able to solve. They set up and configure computers for new users and are typically responsible for any physical work relating to the computers, such as repairing software or computer hardware issues and moving workstations to another location.

  • Dynamic website design

  • Static website design

  • Responsive web design

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  • Custom web design

  • Web portal design

  • Corporate website design

The network team is responsible for the network software, hardware and infrastructure, such as servers, switches, backup systems, and firewalls. They are also responsible for the network services, such as email configuration, file management, and security issues. The help desk assigns the network team issues that are in their field of responsibility. Networks often have proprietary or open source monitoring devices that forward outage information to help desk systems so that tickets may be automatically opened and primary contacts paged.
We believe that honesty, integrity, and commitment contribute to the successes of our networking group and strive to continue establishing lasting relationships between businesses for years to come.
Networking is powerful in many different ways. Not only will other members feel inspired and motivated after attending specific meetings, but also many opportunities can occur through potential investors, other business owners and community.

  • Friendship is about people, life and community. Build friendships with like-minded business owners through networking.

  • 70% on average of all new business is gained through word of mouth and positive recommendation.

  • Through networking you can discover new opportunities, build your customer base and find new suppliers and staff.

  • Build valuable exposure within your profession, industry and community while raising your profile by networking.

  • Create a diverse network of people with whom you can share ideas and gain information.

  • Successful business networking is about what you can do for others, satisfaction will follow.

The server team is responsible for most or all of the servers within the organization. This includes network authentication, network shares, network resources, email accounts, and all aspects of server software. It may also include more advanced services such as those related to databases, storage or content management systems, specialized proprietary services, and other industry-specific server-based applications.

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Our Help Desk Support Process

Think of something unique, usable, with subtle but effective transitions and great support. That’s the way we do it.

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Live Monitoring

Looking at the live streaming chain, and it will be crucial to understand where the problem lies.

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Resolution Monitoring

Help Desk communicates status to customer at predefined time intervals untill resolution.

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Client Follow-Up

Get follow-up from client side by side for resolving the problems and give the proper output to the client.